James Fletcher Art

All products shipped from James Fletcher Art are shipped to you in good condition and well packaged in a protective tube. Each item will have tracking information, which is available on request. If an item arrives which has been damaged in transit please contact us to discuss options. And if an item does not arrive and cannot be located we will ensure a replacement is sent.

James Fletcher Art requires all orders be generated via the website where you, the customer will pay the applicable price for the relevant item(s) and the handling and delivery fees specified at the time of purchase.

Your payment details are safe and secure. At this stage James Fletcher Art only accepts payment via PayPal to ensure both our own, and your piece of mind regarding online security of your information. This means we cannot accept COD, Direct Deposit or other electronic transactions at this time.

Full payment, including postage & handling costs, must be cleared before any items are dispatched.

All orders placed through the website are subject to confirmation and acceptance by James Fletcher Art. We retain the right to cancel any order at our discretion, in which case a full refund including postage charges will be made.

James Fletcher Art will seek, in good faith to deliver your order to the address you specify in your order, within the agreed time frame, subject to their availability. All orders, at this time, are shipped from Sydney, Australia.

Any person at the delivery address who receives the delivery will be presumed by James Fletcher Art to be authorized to receive the items. Once the delivery has been made, you will own the items and it is your sole responsibility if they are lost or damaged.

James Fletcher Art adheres to the NSW Fair Trading obligations for product exchange and refunds. Additionally, we strive to act in good faith where possible and encourage direct open communication via email.

James Fletcher Art is not required to provide a refund or replacement if you change your mind. However, you can choose a refund of exchange if an item has a major problem. Such as the item:

• Has a flaw or issue that would have stopped someone from purchasing the item they had known about it.
• Is unsafe or poses a genuine health risk.
• Is significantly different from the online visual and/or textual description.
• Does not include or complies with details relating to the items “Edition” status.

Please be aware that any and all refunds or exchanges will only be granted once the problematic item has been returned and verified by James Fletcher Art. Any charges relating to the return of the problematic item, including packaging, postage and tracking is the sole responsibility of the buyer.

James Fletcher Art will not reveal your personal information to external organizations except for the purposes of fulfilling your order. We DO NOT provide or sell client details or personal data to any other third party.

As a valued customer you may receive occasional email communications from James Fletcher Art that relate directly to the products we provide you. You will always have the option to opt-out of all non-essential email communications from us should you wish.

James Fletcher Art supports the suggested guidelines by the Australian Direct marketing Association; in it’s Code of Practice for Consumer Protection in ecommerce.

Each order is governed by the terms and conditions current when the order is placed. James Fletcher Art may add to, delete or otherwise amend these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions with each purchase.

All images featured on www.jfletcherart.com, including limited edition and open print edition prints, are exclusive property of James Fletcher Art and may not be copied or reproduced, transmitted or used in any way without written permission of the photographer.